Hands and Eyes Services (HES)

The Remote Hands and Eyes service provides the capability to Telepoint customers to access remotely their equipment on a 24x7 basis for simple routines. You can order HES by simply contacting our MSC.

Hands and Eyes services

  • Restart
  • Patch termination
  • Power cycle of equipment
  • Patch cord measurement
  • OTDR measurement
  • IPMI configuration
  • Backup tape replacement
  • Screenshots and e-mail
  • etc.

Smart Hands and Eyes service

  • OS instalation
  • OS configuration
  • Switch/router/firewall, etc. configuration
  • System or networking issue investigation
  • Other activities (agreed on in advance)