The Remote Hands and Eyes service provides the capability to Telepoint customers to access remotely their equipment on a 24x7 basis for simple routines. You can order HES by simply contacting our MSC.
Hands and Eyes services
- Restart
- Patch termination
- Power cycle of equipment
- Patch cord measurement
- OTDR measurement
- IPMI configuration
- Backup tape replacement
- Screenshots and e-mail
- etc.
Smart Hands and Eyes service
- OS instalation
- OS configuration
- Switch/router/firewall, etc. configuration
- System or networking issue investigation
- Other activities (agreed on in advance)